Paying Your Water Bill

Enrolling in our pre-authorized payment plan is the easiest way to pay your water bill. This plan automatically withdraws the amount owing on your account on the day it is due. Click the button below to complete a Water Pre-Authorized Payment Form to sign up!

Please note you may be automatically removed from this plan if a payment is returned for insufficient funds.

Pre-Authorized Payment Plan - Termination Form

Pre-Authorized Payment Plan - Banking Information Change Form

You can pay your bill at the Township office at 318 Canborough Street in Smithville. We are open Monday to Friday from 9:00 am to 4:30 pm, excluding holidays.

We accept:

• cash
• debit
• cheques
• bank drafts
• money orders

We do not accept credit card payments at the Township office. To make a credit card payment, please see the credit card option.

You can make a payment at any branch or ATM of any major bank. You can also pay your bill through telephone or online banking as well. To set-up online banking, you will need your 9-digit water utility account number from your water bill. When entering the 9 digits, do not include the decimal as most financial institutions do not allow special characters.

To avoid late charges, make a payment at least three business days before the due date.

Make your cheque payable to the Township of West Lincoln and mail to:

Township of West Lincoln

Please make sure that your 9-digit water utility account number is written on the front of your cheque and please enclose the water stub.

Note: Do not put cash in the after-hours drop box.

There is an after-hours drop box located at the back entrance of the Township office. Visit us at 318 Canborough Street in Smithville.

Please make sure cheques are made out to the Township of West Lincoln. Please put your 9-digit water account number on the front of your cheque and submit the water stub with your payment.

We accept post-dated cheques. They must match the amounts and due dates printed on your water stubs. Please include your stubs with the cheques. Make your cheque payable to the Township of West Lincoln:

Township of West Lincoln

Post-dated cheques can be mailed, dropped off in person, or put in the after-hours drop box.

To make a credit card payment, you can do this one of two ways:

1. To make payment online, log in to your MyWESTLINCOLN account. Select the account balance you wish to pay and follow the prompts to process payment through the Township's third-party processor. If you have not signed up for a MyWESTLINCOLN account, we highly encourage you to do so. Visit our MyWESTLINCOLN web page to learn more. If you experience any difficulties with MyWESTLINCOLN, please contact the Finance Department at 905-957-3346.
2. To make payment over the phone, call Paymentus at 844-646-7493 and provide your account information and credit card details. If you experience any difficulties with the Paymentus phone line, please contact Paymentus customer support at 800-420-1663. For all other issues, please contact our Finance Department.

Paymentus is a third-party automated payment service that accepts Visa or MasterCard payments. Please note Paymentus charges a 1.75% service fee on each transaction. The Township does not receive any part of this service fee.

The maximum payment you can make in a single transaction is $1000. If the amount is over $1000, you will need to make multiple payments.

Before making a payment, have the following ready:

• The water utility account number found on the front of your bill
• Amount owing on your bill
• Your credit card