Bulk Water | Pentest Site

Photo of Bulk Fill Station with water tower in the background

The Township of West Lincoln has a Bulk Water Filling Station located in Smithville, at 6253 London Road. This station allows authorized users to access municipal drinking water.

If you are interested in using the bulk water station, please complete an application. Applications can be returned by email or in person/mailed to:

318 Canborough Street
PO Box 400
Smithville, ON L0R 2A0

Below is a list of commonly asked questions. Please see if your question is answered below before contacting the Township.

If you need further assistance regarding the set-up of an account, please call us at 905-957-3346 ext. 6727 or email the Utility Department (please include a phone number in case we need to contact you directly). For any issues with the station, please contact the Public Works Department by email or by phone at 905-957-3346 ext. 5139. Our business hours are Monday to Friday from 9:00 am to 4:30 pm.

Commonly Asked Questions

Who can apply for a bulk water account?

In order to become an authorized user of the bulk water system, you must meet one of the following user types:

Bulk water haulers
Contractors performing work in the West Lincoln area
West Lincoln farmers
West Lincoln property owners

How do I become an authorized user?

To become authorized to use the bulk water station, you must first fill out an application. Applications must then be approved by the Township. If your application is approved, Township staff will be in touch with your account set-up details.

What do I need to submit when applying for a bulk water account?

All 3 pages of the application filled out and signed
Deposit and account set-up fee payments
Copy of the applicant’s driver’s license

What are the costs associated with having a Township bulk water account?

Initial Fees

When your bulk water account is first set up, you are required to provide a non-interest-bearing deposit of $500.00. This deposit will be refunded to you upon account closure.

A $50.00 account set-up fee is also to be paid upon applying.

Usage Fees

The Township sends out bulk water invoices on a monthly basis. You will receive an invoice if you had any water consumption during the previous month. In addition, you may be subject to the below fees in order to service your account. These fees are subject to change at any time, without notice.

Consumptive Rate (per cubic metre)	$2.71
Bulk Water Account Set-up Fee	$50.00
Penalty for Late Payment (per month)	1.25%
Minimum Bulk Water Usage	$20.00
Water Bill – Duplicate Copy	$10.00
Water Statement	$10.00
Returned Payment Fee (NSF)	$40.00

How do I make a payment?

Payment options for account deposit and initial account set-up fees:

You can pay at the Township office at 318 Canborough Street in Smithville. We are open Monday to Friday from 9:00 am to 4:30 pm, excluding holidays.

We accept:

cash
debit
cheques
bank drafts
money orders

We do not accept credit card payment for the deposit and set-up fee at the Township office,

Payment options for monthly bill:

There are many options to pay your bulk water bill. Please note that the pre-authorized payment plan option is not currently available for bulk water bills.

What if I still have a question?

If you have any questions about setting up your account, please contact the Utility Department by email or by phone at 905-957-3346 ext. 6727.

For any issues with the station, please contact the Public Works Department by email or by phone at 905-957-3346 ext. 5139.

Small Container Water Fill Station

The Township of West Lincoln has a small container water fill station located at 6218 London Road, in Smithville, as part of the Operations department's property.

The water line was originally installed to this building in the 90s to supply free water for rural residents in the Industrial Park area, as there were water quality concerns from those well users at that time. The water line flows through a water meter and backflow preventer inside the building, then proceeds out the southern wall to a spout. There is a switch located outside the building, next to the spout, for residents to turn on/off the water feed as they fill containers.

In May of 2025, Council reviewed options for assigning a fee or eliminating this service. Ultimately, Administration was directed to continue providing the small container water service free of charge, ensuring consistent, equitable access to safe drinking water for all residents, particularly those who rely on it most. The estimated annual cost of this valued community service is relatively low (approximately $3,500) and predictable over the past 25 years.